About me

I' am a Technical Support engineer for cloud and on-prem solutions. I have a strong background in IT and have been working in the industry for over 10 years now. I have experience in cloud computing, networking, and security. I am also a certified AWS Solutions Architect and have experience working with AWS services such as EC2, S3, RDS, and VPC. I am a quick learner and am always looking to expand my knowledge and skills. I am a team player and work well with others. I am also a good communicator and am able to explain complex technical concepts in a way that is easy to understand. I am passionate about technology and am always looking for new and innovative ways to use technology to solve problems and improve processes.

My mission is to leverage my technical skills and experience to help organizations achieve their goals and objectives

What i'm doing

  • Cloud Infrastructure

    The most modern and high-quality design made at a professional level.

  • Web development

    High-quality development of sites at the professional level.

  • IT Support/Support Engineer

    Professional development of applications for iOS and Android.

  • IT Consulting

    I make high-quality photos of any category at a professional level.

Resume

Education

  1. University of Lagos

    2015 — 2016

    Msc. System Engineering

  2. Anambra State University

    2008 — 2012

    Bsc. Mathematics

Experience

  1. Cloud Engineer Associate

    2023 — Present
    • Designed and Deployed a 3Tier Scalable Web Applications: Implemented a resilient, auto-scaling web architecture with EC2, ELB, RDS and VPC, ensuring high availability and fault tolerance.
    • Hosted Static Websites on S3 with CloudFront: Delivered low-latency static content using CloudFront, and secured access with IAM Roles and Bucket Policies.
    • Built Serverless Data Pipelines: Automated data ingestion and processing using Lambda, S3, and DynamoDB, reducing operational overhead.
    • Automated Infrastructure Deployment: Created reusable CloudFormation templates for provisioning resources like EC2, RDS, and S3.
    • Centralized Monitoring and Logging: Streamlined log management using CloudWatch Logs.
    • Deployed Virtual Machines: Set up and managed Windows and Linux VMs, configured Network Security Groups NSG, and enabled remote access via RDP and SSH

  2. Technical Advisor

    2024 — Present
    • Diagnosed and resolved technical issues for Mac and iOS devices, achieving a 95% success rate.
    • Exceeded customer satisfaction goals through timely support via phone, email, and chat.
    • Collaborated with engineering teams to address recurring issues and improve product reliability.
    • Mentored new team members on effective troubleshooting techniques.
    • Supported Cloud storage backups, Cloud data loss and recovery issues.

  3. Technical Support Engineer

    2021 — 2024
    • Delivered first-line support for SaaS platforms, resolving 95% of issues within SLA timelines.
    • Assisted in implementing SaaS applications in B2B environments, enhancing client onboarding processes.
    • Supported hardware, software, and security products, leading to a 20% improvement in customer satisfaction scores.
    • Provided comprehensive guidance on Multi-Factor Authentication MFA and account recovery processes.
    • Collaborated with cross-functional teams to diagnose and resolve application log issues.
    • Troubleshot complex software issues, including API integration and JSON errors, ensuring seamless customer experiences.

  4. IT Lead/Trainer

    2018 — 2021
    • Trained 200 individuals in web development using HTML, CSS, and JavaScript, Python, Ruby on Rails and cloud computing fundamentals.
    • Designed and implemented a curriculum that improved trainee project success and graduation rates by 85%.
    • Mentored students on troubleshooting techniques, agile methodologies and project deployment, ensuring timely project completion.

    5. IT Support Specialist

    2015 — 2018
    • Installed and configured LAN local Area networks and Wireless Local Area networks WLAN for the organization and clients
    • Designed and developed websites for different niche within the organization using html, css, JavaScript, php, and MySQL.
    • Implemented application deployment and website content management using cPanel, WHM, and Plesk.
    • Built and deploy internal communication system application and configuration within the local network.

My skills

  • Cloud Engineer
    80%
  • Product Technical Support
    70%
  • Web Development
    70%
  • IT Trainer
    80%